Terms of service

TERMS OF SERVICE

Business Name: Wellora Plus
Website: https://WellorapluS.com
Effective Date: 15 October 2026
Last Updated: 15 October 2026

1. Introduction

Welcome to Wellora Plus.

These Terms of Service govern your access to and use of https://WellorapluS.com, including browsing our website, purchasing products, making payments and communicating with our customer support team.

Wellora Plus operates an online shopping platform serving customers in India, with business operations based in Tiruppur, Tamil Nadu.

By accessing our website or placing an order, you agree to these Terms, subject to applicable Indian law. If you do not agree with these Terms, please discontinue use of the website.

These Terms should be read together with our Privacy Policy, Return & Refund Policy and Shipping & Delivery Policy.

2. Business Information

The legal name of the person or entity operating the business may differ from the brand name. Where required by applicable law, the actual legal business identity and other mandatory seller details will be disclosed.

3. Eligibility to Use the Website

You may use this website if you are legally capable of entering into a binding contract under applicable Indian law.

If you are under the age required to enter into a contract independently, you must use the website with the involvement of a parent or lawful guardian, where appropriate.

You agree to provide accurate and complete information when placing an order or communicating with us.

We may take reasonable and lawful steps to address suspected fraud, unauthorised transactions or misuse of the website.

4. Products and Product Information

We endeavour to provide accurate product descriptions, specifications, images, prices and availability information.

Minor differences may occur because of screen settings, lighting, photography or reasonable variations in materials and manufacturing.

Customers should review the product description, specifications, dimensions, ingredients, usage instructions and other relevant details before purchasing.

We do not guarantee that every product will meet individual preferences or requirements. However, nothing in these Terms excludes our obligations regarding accurate product descriptions, product quality, safety or compliance with applicable law.

5. Prices, Taxes and Promotional Offers

All prices will be displayed in Indian Rupees (INR), unless otherwise stated.

Applicable taxes, delivery charges, discounts and other mandatory charges will be disclosed before the customer completes the purchase, as required by law.

Promotional offers and discount codes may be subject to clearly disclosed eligibility conditions and validity periods.

We will not impose undisclosed charges after an order has been placed.

If a genuine pricing or listing error is identified, we may contact the customer to resolve the issue lawfully. We will not use this provision to avoid obligations arising from confirmed orders or statutory consumer rights.

6. Orders and Order Confirmation

Customers may place orders through the checkout process on our website.

An order acknowledgement confirms that we have received the order request. It does not necessarily mean that the order has been accepted or dispatched.

Order fulfilment may be subject to payment verification, stock availability, delivery feasibility and applicable legal requirements.

If we cannot fulfil an order, we will notify the customer and arrange an appropriate cancellation or refund where payment has already been collected.

We may cancel an order for a genuine and lawful reason, including verified payment problems, product unavailability, suspected fraud or a legal restriction. Any cancellation will be handled in accordance with applicable consumer-protection requirements.

7. Payments and Payment Gateway

Our website may accept online payments through PayU or another authorised payment service provider.

Available payment methods may include UPI, debit cards, credit cards, net banking, wallets or other methods displayed at checkout.

Payments are subject to the relevant payment provider's terms, security checks and the customer's bank or payment institution.

Customers must ensure that they are authorised to use the selected payment method.

We do not intentionally collect or store customers' complete card security codes, UPI PINs, OTPs or internet banking passwords through ordinary website or customer support forms.

Customers must never share these credentials with anyone claiming to represent Wellora Plus.

If a payment is debited but an order is not confirmed, customers should contact us with the transaction reference. We will investigate the issue and coordinate with the payment provider or bank as appropriate.

8. Shipping and Delivery

Orders will be shipped to the delivery address supplied by the customer, subject to service availability and any disclosed delivery restrictions.

Estimated delivery dates are indicative unless expressly confirmed otherwise. Delivery may be affected by courier operations, weather, public holidays, address issues, regulatory restrictions or other circumstances beyond reasonable control.

Customers are responsible for providing accurate delivery information.

If a shipment is delayed, lost, damaged or undelivered, customers should contact our support team so that we can investigate and coordinate with the delivery provider.

We will address delivery issues and provide any remedy required by applicable law.

Please refer to our Shipping & Delivery Policy for additional information.

9. Cancellation, Returns and Refunds

Customers may request cancellations, returns, exchanges or refunds in accordance with our published Return & Refund Policy.

Cancellation requests should be submitted as early as possible. Once an order has been dispatched, ordinary cancellation may not be possible, although a return or another remedy may be available.

Eligible refunds will ordinarily be initiated through the original payment method or another lawful payment route where necessary.

Refund processing times depend on the payment provider and bank. We will communicate the applicable process and estimated timelines.

Nothing in these Terms limits a customer's cancellation, return, refund, replacement or other rights under applicable Indian law.

10. Customer Responsibilities

When using our website, you agree to:

  • Provide accurate and current information.

  • Use the website for lawful purposes.

  • Avoid fraudulent orders and payment abuse.

  • Avoid interfering with website security or operation.

  • Refrain from attempting unauthorised access to our systems or another customer's account.

  • Avoid uploading malicious code or harmful software.

  • Respect intellectual property rights.

  • Use customer support channels responsibly.

We may take reasonable and proportionate action where there is evidence of unlawful activity, fraud, security threats or serious misuse, subject to applicable law.

11. Website Availability

We endeavour to keep our website accessible and functioning properly.

However, uninterrupted or error-free operation cannot be guaranteed. Maintenance, software updates, internet connectivity, payment-provider outages and other technical issues may temporarily affect availability.

We may modify, update or suspend website features where reasonably necessary for maintenance, security, operational requirements or legal compliance.

We will take reasonable steps to minimise disruption and will not use this provision to avoid obligations concerning confirmed orders or customer remedies.

12. Intellectual Property

Unless otherwise stated, website content—including text, product descriptions, graphics, logos, photographs and design elements—is owned by Wellora Plus or used with permission from the relevant rights holder.

Customers may browse and use this content for personal, non-commercial shopping purposes.

Content must not be copied, reproduced, distributed, modified or commercially exploited without the necessary permission, except where permitted by law.

Third-party names, logos and trademarks remain the property of their respective owners.

13. Customer Reviews and Submissions

If the website permits reviews, feedback, photographs or other submissions, customers must ensure that their submissions are lawful and do not violate another person's rights.

Customers must not submit fraudulent, defamatory, threatening, abusive or otherwise unlawful content.

By submitting content, customers grant Wellora Plus a non-exclusive, royalty-free permission to use, display and reproduce it for purposes connected with our products and services, to the extent permitted by law.

This permission does not transfer ownership of the customer's content. We will not knowingly present fabricated reviews as genuine customer experiences.

14. Privacy and Personal Information

Our Privacy Policy explains how we collect, use, disclose, store and protect personal information.

Information may be processed to fulfil orders, receive payments, arrange deliveries, provide customer support, prevent fraud and comply with applicable legal obligations.

We may share relevant information with authorised payment providers, courier companies, technology providers and other service providers where necessary for these purposes.

Customers may raise privacy concerns or exercise applicable privacy rights using our published contact details.

15. Prohibited Uses

You must not use our website to:

  • Commit fraud or facilitate unlawful transactions.

  • Violate applicable laws or regulations.

  • Attempt unauthorised access to restricted systems or accounts.

  • Distribute malware or harmful software.

  • Misuse payment systems or another person's personal information.

  • Interfere with website security or availability.

  • Engage in deceptive conduct that harms other customers or our business.

We may investigate suspected violations and take appropriate lawful action.

16. Third-Party Services

Our website may link to or integrate services operated by third parties, including payment gateways, banks, courier companies and social media platforms.

We do not control every aspect of third-party websites, systems or policies. Customers using these services may be subject to the relevant provider's terms and privacy practices.

This provision does not exclude any responsibility Wellora Plus has under applicable law for its own acts, representations or obligations.

17. Limitation of Liability

To the extent permitted by applicable law, Wellora Plus will not be responsible for losses caused solely by circumstances beyond our reasonable control, such as third-party network failures or unavoidable delivery disruptions.

We will take reasonable steps to investigate issues and provide appropriate assistance or remedies where required.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, statutory consumer rights, product liability or any other liability that cannot lawfully be excluded or limited.

These Terms are not intended to deprive customers of remedies available under the Consumer Protection Act, 2019, or other applicable laws.

18. Indemnity

To the extent permitted by applicable law, a customer may be responsible for direct losses or reasonable costs arising from the customer's unlawful use of the website, deliberate fraud or material violation of these Terms.

This provision does not apply to the extent that the loss was caused by Wellora Plus or where imposing liability would be contrary to applicable law.

Nothing in this section restricts a consumer's statutory rights.

19. Force Majeure

We will not be treated as having breached these Terms solely because performance is delayed by circumstances beyond our reasonable control, including natural disasters, severe weather, public emergencies, government restrictions, major infrastructure failures or widespread disruptions to logistics or payment networks.

We will take reasonable steps to communicate material delays and fulfil outstanding obligations as soon as reasonably practicable.

This section does not remove a customer's right to a refund or another remedy where required by applicable law.

20. Grievance Redressal

For complaints regarding products, orders, payments, deliveries or website services, customers may contact:

Business Name: Wellora Plus
Grievance Officer: [Insert full name]
Email: wellorashopify@gmail.com
Contact Number: +91 95853 28028

We will acknowledge consumer grievances within 48 hours and endeavour to resolve them within one month of receipt, in accordance with applicable consumer-protection requirements.

Where another legally prescribed timeframe applies, we will follow that requirement.

Customers may also use the consumer grievance mechanisms available under Indian law.

21. Governing Law and Dispute Resolution

These Terms are governed by the laws of India.

If a dispute arises, customers are encouraged to contact our support team so that we can attempt to resolve the matter promptly and fairly.

Nothing in these Terms prevents a customer from approaching a competent consumer commission or another authority where permitted by law.

Court proceedings will be subject to applicable law and the jurisdiction of the competent courts or authorities. These Terms do not exclude a consumer's statutory right to approach a forum that has jurisdiction under applicable law.

22. Changes to These Terms

We may update these Terms to reflect changes in our products, website functionality, business operations, payment arrangements or applicable laws.

The updated version will be published on this page with a revised effective date.

Where legally required, we will provide appropriate notice or obtain consent before implementing relevant changes.

Changes will not remove rights that customers have already acquired under completed transactions or mandatory legal provisions.

23. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

24. Entire Agreement

These Terms, together with the policies referenced on our website, govern the relevant aspects of website use and purchases.

Our Privacy Policy, Return & Refund Policy and Shipping & Delivery Policy should be read together with these Terms.

Where a conflict arises, mandatory applicable law will prevail.

25. Contact Us

For questions regarding these Terms of Service, please contact:

Wellora Plus
Website: https://WellorapluS.com
Email: wellorashopify@gmail.com
Contact Number: +91 95853 28028
Business Location: Tiruppur, Tamil Nadu, India

We are committed to providing a transparent, reliable and customer-focused online shopping experience.