Return & Refund Policy

Business Name: Wellora Plus
Website: https://WellorapluS.com
Business Location: Tiruppur, Tamil Nadu, India
Effective Date: 15 October 2026
Last Updated: 15 October 2026

At Wellora Plus, we strive to provide quality products and a reliable shopping experience. This Return & Refund Policy explains the terms under which customers can request returns, replacements, refunds and order cancellations for purchases made through our website.

Our policy is intended to be transparent and fair and will be administered in accordance with applicable Indian consumer-protection and e-commerce laws.

1. Return Eligibility

Customers may request a return or appropriate remedy if a product:

• Arrives damaged or defective.

• Is different from the product ordered.

• Is materially different from its description or advertised specifications.

• Has missing components or accessories that were included in the purchase.

• Is otherwise eligible for a return or remedy under applicable law.

Customers should contact us within 7 calendar days of delivery, wherever reasonably possible, to report an issue and initiate a return request.

This reporting period does not override any longer period or other rights available under applicable law, including where a defect could not reasonably have been identified within seven days.

2. Conditions for Returns

For eligible change-of-mind returns, products should generally be:

• Unused and in resalable condition.

• Returned with the original packaging, where reasonably available.

• Accompanied by the accessories, manuals and other components supplied with the product.

• Supported by the original order number or proof of purchase.

Customers may reasonably inspect a product after delivery. These conditions will not be applied to unfairly deny a remedy for a defective, damaged, incorrect or materially misdescribed product.

3. Products Not Eligible for Change-of-Mind Returns

Certain products may not qualify for ordinary change-of-mind returns, where the restriction is lawful and disclosed before purchase. Examples may include:

• Personalised or customised products.

• Perishable products or products with a limited usable life.

• Sealed products that are unsuitable for return for genuine health or hygiene reasons once unsealed, where legally permitted.

• Products damaged through misuse, improper handling or unauthorised modification by the customer.

• Other product categories for which a lawful return restriction has been clearly disclosed.

These exclusions do not remove any applicable legal rights concerning defective, damaged, incorrect, counterfeit or materially misdescribed products.

4. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incorrect or incomplete product, please contact our customer support team promptly.

To help us investigate, please provide:

• Your order number.

• The product name.

• A description of the problem.

• Photographs or a video showing the issue, where reasonably available.

• Photographs of the shipping package, where relevant.

Once the request has been reviewed, we may arrange an appropriate remedy, such as a replacement, repair where appropriate, refund or another resolution required by applicable law.

Where a return is approved because of an error attributable to Wellora Plus, we will arrange or bear reasonable return shipping costs, as applicable.

5. How to Request a Return

To initiate a return, contact us using the details below:

Email: [Insert customer support email]
Phone/WhatsApp: [Insert business contact number]

Please include your order number, the reason for the return and supporting photographs where relevant.

Our team will review your request and provide instructions for returning the product. Please do not ship an item to an unconfirmed address.

We aim to acknowledge return requests within 48 hours and communicate the next steps as promptly as reasonably possible.

6. Return Shipping Charges

• Damaged, defective, incorrect or materially misdescribed products: Wellora Plus will arrange or bear reasonable return shipping costs, as applicable.

• Eligible change-of-mind returns: Customers may be responsible for reasonable return shipping costs if this condition was disclosed before purchase and is permitted by applicable law.

• Delivery-related damage: Customers should notify us promptly so that we can investigate and coordinate with the delivery provider where necessary.

We will communicate any applicable return shipping charges before proceeding, wherever reasonably practicable.

7. Refund Eligibility

A refund may be approved in the following circumstances:

• An eligible return is accepted.

• An order is cancelled before dispatch and payment has already been collected.

• A product is damaged, defective, incorrect or materially misdescribed and a refund is the appropriate remedy.

• An order cannot be fulfilled.

• A duplicate or erroneous payment is verified.

• A refund is otherwise required under applicable law.

Refunds will be calculated based on the amount paid and the applicable circumstances. Any permitted adjustment will be explained to the customer.

8. Order Cancellation

Customers may request cancellation before the order is dispatched by contacting our customer support team.

If the order has already been dispatched, cancellation may not be possible through the ordinary cancellation process. We will explain the available options, including a return where eligible.

If Wellora Plus cancels a paid order and no lawful deduction applies, the appropriate refund will be initiated.

Nothing in this section limits a customer's rights under applicable consumer-protection law.

9. Refund Processing

Approved refunds will ordinarily be initiated through the original payment method or the supported refund process of the relevant payment provider, including PayU where applicable.

For cash-on-delivery orders, if offered, we may request verified bank account details where necessary to process an eligible refund.

We will not ask customers to disclose their UPI PIN, card CVV, banking password or OTP to receive a refund.

10. Refund Timelines

Our proposed service targets are:

• Order cancellation before dispatch: refund initiation within 2–5 business days after confirmation.

• Approved return: refund initiation within 2–5 business days after receipt of the returned product and approval of the refund, where inspection is reasonably necessary.

• Verified duplicate or erroneous payment: refund initiation as promptly as reasonably possible after verification.

After initiation, the time taken for the refund to appear in the customer's account depends on the bank, payment method and payment service provider. Customers may need to allow approximately 5–10 additional business days, depending on the provider.

These are estimated service targets, not guaranteed completion times or extensions of mandatory legal deadlines. Where applicable law requires a different timeframe, we will follow that requirement.

If a refund does not appear within the communicated period, please contact our support team with your order number and payment transaction reference.

11. Exchanges and Replacements

Where an eligible product is damaged, defective or incorrect, customers may request a replacement if a suitable replacement is available.

If a replacement is unavailable or inappropriate, we will communicate the available alternatives, which may include a refund.

Any exchange requested for reasons other than a product issue will be subject to product availability, the applicable return conditions and applicable law.

12. Promotional Offers and Bundled Products

For products purchased under discounts, promotional offers or bundles, refunds will be calculated with reference to the actual amount paid and the terms disclosed at the time of purchase.

Where only part of a bundle is returned, any proportionate adjustment must be justified by the disclosed offer terms and permitted by applicable law.

No promotional condition will be used to deny a refund or remedy that a customer is legally entitled to receive.

13. Undelivered Orders and Payment Failures

If an order has not arrived within the communicated delivery period, please contact our customer support team. We will review the shipment status and coordinate with the delivery provider where necessary.

If a payment is debited but the order is not confirmed, or a duplicate payment occurs, contact us with the transaction reference and payment details necessary to investigate.

Where an erroneous or duplicate payment is verified, we will initiate the appropriate correction or refund.

Depending on the circumstances, an undelivered order may qualify for redelivery, replacement, cancellation or a refund in accordance with applicable law.

14. Customer Privacy

Personal information provided during a return or refund request will be handled in accordance with our Privacy Policy.

We will use the information only as reasonably necessary to verify the order, investigate the request, arrange a return or replacement, process a refund, prevent fraud and comply with applicable legal obligations.

15. Grievance Redressal

For concerns regarding returns, refunds, cancellations or replacements, please contact:

Business Name: Wellora Plus
Grievance Officer: [Insert full name]
Designation: Grievance Officer
Email: [Insert grievance email]
Phone: [Insert business contact number]
Postal Address: [Insert complete business address, Tiruppur, Tamil Nadu, India, including PIN code]

We will acknowledge consumer grievances within 48 hours and endeavour to resolve them within one month of receipt, in accordance with applicable consumer-protection requirements.

Where another legally prescribed timeframe applies, we will follow the applicable requirement.

Customers may also approach the appropriate consumer grievance or dispute-resolution authority available under Indian law.

16. Governing Law

This policy is governed by the applicable laws of India, including relevant consumer-protection and e-commerce legislation.

Nothing in this policy excludes or limits a customer's statutory rights or remedies under applicable law.

17. Contact Us

For return, refund or cancellation assistance, please contact:

Wellora Plus
Website: https://WellorapluS.com
Business Location: Tiruppur, Tamil Nadu, India
Email: wellorashopify@gmail.com
Phone/WhatsApp: 9585328028

We appreciate your trust in Wellora Plus and are committed to handling eligible requests fairly and transparently.