SHIPPING & DELIVERY POLICY

Business Name: Wellora Plus
Website: https://WellorapluS.com
Effective Date: 15 October 2026
Last Updated: 15 October 2026

At Wellora Plus, we aim to deliver your orders safely and within the estimated delivery timeframe. This Shipping & Delivery Policy explains how orders are processed, dispatched, shipped and delivered when you purchase products through our website.

1. Order Processing

Orders placed through Wellora Plus are processed after successful order confirmation and payment verification, where applicable.

Our estimated order processing time is 1–3 business days after order confirmation, excluding Sundays and public holidays.

Processing times may vary depending on product availability, order volume, promotional periods and other operational circumstances.

Orders are not considered dispatched until they have been handed over to the relevant courier or delivery partner.

If an order cannot be processed within the expected timeframe, we will make reasonable efforts to notify the customer.

2. Shipping Locations

Wellora Plus primarily serves customers in India.

Delivery availability depends on the service coverage of our courier and logistics partners. Customers can confirm whether their PIN code is serviceable during checkout or by contacting our customer support team.

We currently offer delivery to eligible locations in India. International shipping is not guaranteed and will be offered only where explicitly made available on our website.

3. Estimated Delivery Time

Our general estimated delivery time within India is 3–10 business days after dispatch, depending on the destination and courier service.

Delivery to remote locations, difficult-to-reach areas or locations with limited courier coverage may take longer.

The total time from order placement to delivery includes both order processing and shipping time.

All delivery estimates are indicative and may be affected by courier delays, public holidays, weather conditions, transport disruptions or other circumstances beyond our reasonable control.

Where a specific delivery date or timeframe is expressly confirmed, we will make reasonable efforts to meet it and address any delay in accordance with applicable law.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the customer completes the purchase.

Shipping charges may vary depending on the order value, product size, weight, destination, delivery service and promotional offers.

Where free shipping is offered, the applicable eligibility conditions will be disclosed on the website or during checkout.

We will not impose undisclosed shipping charges after an order has been placed.

5. Order Confirmation and Tracking

Once an order is confirmed, customers may receive an order confirmation through email, SMS or another available communication channel.

After dispatch, tracking information may be shared through email, SMS, WhatsApp or the courier's tracking system, depending on availability.

Customers can use the tracking information to check shipment progress.

Tracking updates are provided by the relevant logistics partner and may not always appear in real time.

If tracking information is unavailable or an order appears delayed, customers may contact our support team for assistance.

6. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery details, including:

• Recipient's full name.

• Mobile number.

• Complete delivery address.

• City and state.

• PIN code.

• Any additional delivery instructions required by the courier.

Wellora Plus will not be responsible for delays caused solely by incorrect or incomplete information supplied by the customer. However, we will make reasonable efforts to assist with corrections where the shipment status permits.

If a customer requests an address change after dispatch, the change will be subject to the courier's rules and operational feasibility.

7. Delivery Attempts and Failed Deliveries

Our courier partners may make one or more delivery attempts according to their service procedures.

Delivery may fail because of an incorrect address, an unavailable recipient, an unreachable phone number, refusal to accept the shipment or other delivery-related circumstances.

Where possible, customers should respond to courier communications and coordinate with the delivery partner to complete delivery.

If a shipment is returned to us after unsuccessful delivery attempts, customers should contact our support team to discuss the available options.

Any additional shipping charges, redelivery arrangements or refunds will be assessed based on the circumstances, the terms disclosed before purchase and applicable law.

We will not apply unfair charges or deny a legally required remedy solely because a delivery attempt failed.

8. Delayed Shipments

Although we aim to deliver orders within the estimated timeframe, delays may occur because of:

• Courier or logistics disruptions.

• Severe weather or natural events.

• Public holidays or peak shopping periods.

• Transport restrictions.

• Incorrect or incomplete delivery details.

• Operational issues affecting the delivery destination.

• Other circumstances beyond reasonable control.

If your order is significantly delayed, please contact us with your order number.

We will review the available tracking information and coordinate with the delivery provider where necessary.

If an order cannot be delivered, we will communicate the available options and provide any cancellation, refund or other remedy required by applicable law.

9. Lost Shipments

If tracking indicates that a shipment is lost, or the order has not arrived within a reasonable period after the estimated delivery date, customers should contact us.

We will investigate the matter with the courier or logistics partner.

Depending on the findings and applicable law, we may arrange redelivery, a replacement or a refund.

Customers will not be required to accept an indefinite delay in place of a remedy they are legally entitled to receive.

10. Damaged Packages or Products

Customers should inspect delivered packages and products as reasonably possible.

If a product arrives damaged, defective, incorrect or incomplete, please notify us promptly, preferably within 48 hours of delivery, so that we can investigate and coordinate with the courier where necessary.

Please provide:

• Your order number.

• A description of the issue.

• Photographs or a video showing the damage, where reasonably available.

• Photographs of the outer packaging, where relevant.

Customers should retain the packaging where reasonably possible until the issue is resolved.

We will assess the request and arrange an appropriate remedy, such as a replacement, refund, repair where appropriate or another remedy required by applicable law.

The suggested reporting period helps us investigate delivery issues promptly. It does not restrict any longer period or statutory right that may apply.

Please refer to our Return & Refund Policy for further information.

11. Cash on Delivery

Cash on Delivery (COD) may be offered for eligible orders and delivery locations, subject to availability at checkout.

Where COD is available, the customer must pay the amount displayed at checkout to the authorised delivery partner at the time of delivery.

COD availability may depend on the destination, order value, product category and courier service.

If COD is not available for a particular order, customers may select another payment method displayed at checkout.

12. Order Cancellation Before Dispatch

Customers may request cancellation before their order is dispatched by contacting our customer support team.

Once an order has been dispatched, cancellation may not be possible through the ordinary cancellation process. A return or another remedy may be available depending on the circumstances and applicable law.

If a paid order is successfully cancelled, any eligible refund will be processed in accordance with our Return & Refund Policy.

13. Shipping and Return Charges

Shipping charges for the original order will be disclosed at checkout.

For approved returns involving damaged, defective, incorrect or materially misdescribed products, Wellora Plus will arrange or bear reasonable return shipping costs, as applicable.

For eligible change-of-mind returns, customers may be responsible for reasonable return shipping charges if the condition was disclosed before purchase and is permitted by applicable law.

Any applicable charges or return arrangements will be communicated before proceeding, wherever reasonably practicable.

14. Incorrect or Missing Items

If you receive a product different from the one ordered, or if an item included in your order is missing, please contact us promptly.

Include your order number, the relevant product details and supporting photographs where reasonably available.

We will investigate the issue and arrange an appropriate remedy in accordance with our Return & Refund Policy and applicable law.

15. Refunds for Undelivered Orders

If an order cannot be delivered and is cancelled, or if a refund is otherwise approved under applicable law, the refund will ordinarily be initiated through the original payment method or another lawful payment route where necessary.

We aim to initiate eligible refunds promptly. The time taken for the funds to appear in the customer's account depends on the payment provider and bank.

For further information, please refer to our Return & Refund Policy.

16. Contact Us

For questions about shipping, delivery, tracking, delayed shipments or delivery issues, please contact:

Wellora Plus
Website: https://WellorapluS.com
Email: wellorashopify@gmail.com
Contact Number: +91 95853 28028
Business Location: Tiruppur, Tamil Nadu, India

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.

We appreciate your trust in Wellora Plus and will make reasonable efforts to ensure that your order reaches you safely and promptly.